Channel Islands Customers
We have updated our web site, so that it no longer charges VAT for our Channel Island Customers, when you add your items to the basket it, it will still show the VAT. However when you get to check out and enter your address, it will remove VAT before you complete payment. We have also lowered the shipping surcharge slightly.
If you are in an EU country and registered for VAT at this time then you will at this time still need to contact us, as we are required to have proof of your VAT details before we send an item VAT free.
Covid 19 - Coronavirus Update May
As we move into May the situation remains broadly unchanged, and we envisage it will do so for the rest of this month:
We send over 95% of our orders out with the Royal Mail, they have announced that they will no longer be delivering on Saturdays and have removed all the times delivery options due to the volume coming through ther network and the need to keep their staff safe. Many deliveries are still getting through in accordance with the Delivery time on the product pages, though a significant number are taking a day or two longer and a small number longer still.
Two of the three of our suppliers who have shut down Bell Systems and ERA, we are slowly getting through of stocks of their kit and we have no date as to when they plan to reopen. The third supplier we don't keep stock of many of their products, though in an emergency they may be able to help.
Given our reduced staff numbers if you can order through our web site, it would help though we are still here during office hours to help or take orders over the phone.
If you are a customer who uses are installation services we are still providing a call out service.
Keep Safe & Well. x
We are aware of two other suppliers who have now closed, BSTL - Bell Systems and Progeny Access Control, we have good stocks of many of the Bell Intercom range specifically spares, however we keep very little Progeny Products on the shelf. As always contact us and we will do our best to help.
Covid 19 - Trading Update
We are still open for online orders and unless the government advice changes we plan to continue, however like all business we have made some changes to the way we operate. If you need to communicate with us we are still answering the phones but on occassion there are less people in the office so we may take longer to get to you, so if you can email it would help, though we appreciate that this is not always possible.
All our suppliers except for one are open and shipping, the closed one ERA we have stock of many of their items that we sell. Though orders are taking longer to get from us to our customers and our suppliers to us, so please contact us if you need something urgently and we will do our best to help.
Please keep safe
Covid 19 - Coronavirus Further Update
Installations - We will not be undertaking any routine installations at this time, though if you are a critical user please speak to us.
Routine Servicing - We will not be undertaking such, again if you are a critical user please speak to us.
Emergency Call Outs - We will still undertake these though please ask you to observe the distance requirements.
Online & Telephone Orders - If possible please place orders via our web site, however we are still operating this area of our business though there may be extended lead times and this is subject to our suppliers remaining operational.
Covid 19 - Coronavirus Update
Royal Mail and Parcelforce have announced changes to how the deliver our goods:
Special Delivery Guaranteed by 1pm
We will no longer guarantee deliveries by 1pm the next working day for items posted from Thursday 19 March 2020 onwards. As a result, we will not consider a claim for delay for items posted using the Special Delivery Guaranteed by 1pm service from that date. In addition we will not during this period offer our Consequential Loss service and we will not accept any related claims.
All Signature services
We’ve put in place a temporary procedure for those services where we would normally capture a recipient’s signature on delivery in the UK. For items delivered on or after Saturday 14th March 2020, our postmen and women will not request a signature but will capture the recipient’s name and will ensure they take in the item. You can still check that we have obtained confirmation of delivery and who we delivered to by tracking your parcel at www.royalmail.com/track-your-item (where you may see a special code, ‘XP1’ instead of signature). As a result, we will not consider refunds or compensation requests for not capturing a signature for items delivered on or after Saturday 14 March 2020 and until further notice.
Changes to our delivery procedure in relation to signing for and receiving items in the UK
In order to protect both our people and customers as much as possible, we will not be handing over our hand-held devices to customers to capture electronic signatures. Our drivers will instead log the first and last name of the person accepting the item then put 'XP1' in the signature field, and we will record the geolocation of the delivery. This will apply to all deliveries that normally require a signature.
For full information on our response to this global situation, please visit parcelforce.com/coronavirus
The latest service updates can be viewed here
Some items are taking longer to get to us, even from UK suppliers, many are now running a longer day in their warehouse, but with less staff, however this means that many orders will not go out the same day. If you need an item urgently please contact us, many of the stated delivery times on our web site are based on prompt shipping from our suppliers.
We have a member of our admin team self-isolating so we may be slightly slower to answer you.
While like everybody else we can not predict what will happen going forward currently we are not experiencing any problems with the above, we have normal stock levels and none of our suppliers have advised us of any issues. Though given that a number of the main Intercom brands are made in Italy we do expect that gong forward there may be issues with the supply of "odd" products, particularly if this carries on into the Summer.
Likewise many of the products that we sell contain Components that are manufactured in China or other affected countries, which may have an impact further down the line, though again nobody has advised of any issues.
We have had more issues so far with delays caused by the Storms in 2020.
Happy New Year
We hope you all had a lovely Christmas Break and that 2020 proves to be a fantastic year for everyone. We have had a busy start to 2020 but if we can help you with any of your Security needs then please do not hesitate to contact us.
As is often the case many brands use this time of the year to increase their prices from the 1st of the month, however we will be taking a phased approach so you will be able to buy many items at last years prices at least until the middle of Jan.
Closed for Christmas 2019
Our offices are now closed until 9am on Thursday 2nd January, if you have a Security System that has been installed or maintained by ourselves then please call our office number on 01948 667600 for details our Emergency Number if you have a problem, please do not call this number if we did not install it or have perviously serviced it. If you have a Tate Alarm please see here.
If you are looking to purchase an item from this site that you need before we return in the New Year please email us on Info@securasound.co.uk and we will do our best to help subject to stock, any general orders placed online will be dispatched in the new year.
May we wish a Merry Christmas and a Happy & Secure New Year